Privacy Policy

Contact details

Lloyds Chocolatier is an independent online store whose registered postal address is 421 Brook Street, Fulwood, Preston, Lancashire PR2 3AH.  If you wish to contact us, please send an email to contact@lloydschocolatiers.com

Products

All products shown on our site are subject to availability.

However, if the main characteristics of the goods are different to the goods ordered, we will give you the option to reconfirm or cancel your order.

If we are unable to supply you with a product because of an error in the price on our site, we will inform you of this by email and we will not process your order.

All our products have a shelf-life of 4-6 weeks, unless otherwise specified in the product description or upon the packaging.

The images of the products on our site are for illustrative purposes only and your products may vary slightly from those images.

We are under a legal duty to supply goods that conform with the contract agreed between us.

Our contract with you

These terms and conditions will apply to any contract between us for the sale of products to you. To place an order on our site for a particular product, please click “ADD TO CART”. You can then click on the basket icon at the top of the page and follow the steps (including providing payment and delivery information) to complete your order. Our order process allows you to check and amend any errors before submitting your order to us.

After placing an order, you will receive an email from us acknowledging the contents and any personalisation of your order. However, please note that this does not mean that your order has been accepted. Your order will only be accepted by us (and a contract formed) when we dispatch the products to you. We will send you an email confirming that the products have been dispatched.

Delivery

We use a number of couriers, including Hermes, Parcelforce, UPS and Royal Mail in order to provide the highest possible level of service, wherever you are and whatever your specific requirements.

Delivery will be completed when we deliver the products to the address you gave us and the products will be at your risk and responsibility from completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges.

Please note that all our chocolates are handmade to order. This can affect the postage date by up to three working days, however, we will endeavour to post them as soon as possible and delivery can than take a further three to five working days.

Cancelling, refunds and returns

We strive to deliver the delicious chocolates you have bought from us to you in perfect condition and on time. If, however, your chocolates do not arrive within the time frame you paid for or are damaged or not as described, we are more than happy to offer a refund or replacement in accordance with the following paragraphs.

If we miss the agreed delivery date for any goods, you may cancel your order straight away if (a) we have refused to deliver the goods or (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances) or (c) you told us before the contract was made that delivery by the agreed delivery date was essential. If you do not wish to cancel your order straight away (or do not have the right to do so in the circumstances set out above), you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet this deadline. If you do choose to cancel your order for late delivery in the circumstances set out in this paragraph:

•    you can do so for just some of the goods or all of them, unless splitting them up would significantly reduce their value;
•    if any of the goods have been delivered to you, you will have to return them to us and we will pay the reasonable costs of this; and
•    after you cancel your order we will refund any sums you have paid to us for the cancelled goods and their delivery.

If you are a consumer and have purchased any of our other products, you have a right to cancel the contract up to the end of the day which is 14 calendar days after the day on which you receive the goods in accordance with the following provisions. This means that if you change your mind during this time or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the contract and receive a refund.

You must return the goods to us without delay and in any event not later than 14 calendar days after the day on which you let us know that you wish to cancel the contract. Please return the goods to:

Customer Services

421 Brook Street,

Fulwood,

Preston,

PR2 3AH

The easiest way to cancel a contract is to send an e-mail to contact@lloydschocolatiers.com. Your cancellation is effective from the date you send us the email.

We will process your refund as soon as possible and in any case within 14 calendar days after the day on which we receive the goods back, or if earlier, within 14 calendar days after the day on which you provide evidence of having sent the goods back. If you have not received the goods from us before cancelling the contract, we will make any refunds due to you within 14 days after you inform us of your decision to cancel the contract.

We will refund the price of the products in full, plus any applicable delivery charges you paid to the credit card, debit card or PayPal account that you made payment with (although in relation to delivery charges, the maximum refund will be the costs of delivery by the least expensive delivery method we offer, provided this is a common and generally accepted method of delivery). Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

You will be responsible for the cost of returning the products to us, unless the products are damaged, not as described or there is a delay in delivery, in which case we will reimburse you for any reasonable costs you incur in returning the products to us.

Pricing and Payments

We accept payments by Visa, American Express, MasterCard, Discover Card and PayPal. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We require you to supply the registered address of the credit card holder which is used to validate your order with your credit card company. We cannot accept responsibility for an order being held back as a result of incorrect 0r invalid payment details being given.

The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling.

Prices for our products are as quoted on our site and may change from time to time, but changes will not affect any order after we have dispatched the products relating to that order. The price of our products does not include delivery charges.

Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. If a product's correct price is higher than the price stated on our website, we may at our discretion reject your order without liability to you and notify you of such rejection. We are under no obligation to supply products to you at an incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error.